Q How quickly will I receive my printing?
Most jobs take a couple of days – however some complex multi-page booklets and glued folders may take longer. All production speeds assume artwork has been signed off and ready to go straight to print.
Q What printing process do you use?
We use the latest digital printing and finishing equipment, combined with industry standard papers to ensure your job prints to the highest quality.
Q Do your prices include VAT?
No. Where VAT is applicable, it will be added at the payment stage
Q How do I pay for the order?
Full payment by credit, debit card or PayPal account is required when you order. We use PayPal as our secure payment provider. You do not need a PayPal account to order. You will be issued with a VAT invoice for the goods you order. All payments go through our secure online payment gateway and are completely safe.
Q Will I receive a VAT invoice?
Yes, a VAT invoice will be e-mailed to you after you place your order.
Q Is it safe to order online?
Yes. Once you place your items in the shopping basket, you will be directed to our secure server which will handle the rest of the order process. This will encrypt your credit card or other payment details and nothing is stored in our records.
Q Can I collect my order from your premises?
Yes your order may be collected from our premises, We are open Mon-Friday 8.30-5.00pm – Excluding Bank Holidays.
Q Can I arrange my own courier to collect my order?
Yes you may arrange for your regular courier provider to collect your order. This request can be specified at the time of ordering, or by contacting us separately.
Q What other items do you print, other than those listed on your site?
We are more than happy to quote for any bespoke requirements you may have including different quantities, paper stocks, sizes and finishes not listed on this website.
Q How does my artwork need to be supplied?
Ideally, we require your finished artwork as a print-ready PDF (all images CMYK at 300dpi high-res minimum, 3mm bleed around all sides with trim marks and all fonts embedded where possible). For jobs with multiple pages or sides, please supply single page PDFs (i.e. not combined as spreads), clearly labelled in the filename. Please get in touch with our team if you have any artwork queries.
Q Can I have my order printed using special colours or pantones?
Our digital equipment prints using 4 colours (CMYK) as standard, meaning any special colours will be converted accordingly. (Please note that this process may not work for some colour critical jobs – or specific pantone colours). We are also unable to print a ‘metallic’ effect using this method, but will happily discuss your requirements and present options to achieve your desired results